strawberry sweetie balm

all orders process in 2–3 business days (excluding weekends/holidays + excluding wholesale) and ship via UPS Ground Saver unless otherwise arranged. U.S. orders $40+ ship free. please ensure your shipping address is correct; we can’t change it once the order has shipped. international shipping is available to select countries, and any customs fees are the buyer’s responsibility. tracking information will be emailed once your order ships.

no returns or exchanges:

• we regret to inform you that we do not accept returns or exchanges on any of our cosmetic products. this policy is in place to prioritize the health and safety of all our customers. once a product leaves our facility, it cannot be restocked or resold, and we cannot guarantee its condition.

damaged or incorrect items:

• in the unlikely event that you receive a damaged or incorrect item, please contact our customer support team within 3 days of receiving your order. we will gladly assist you in resolving the issue promptly.

customer satisfaction:

• your satisfaction is of the utmost importance to us. if you have any questions or concerns about our products, please reach out to us before making a purchase. our team is here to provide you with detailed product information and guidance to ensure you make choices that align with your preferences and needs.