Shipping policy

processing time:

• orders typically take 2-3 business days to process before shipping. please note that this processing time does not include weekends or holidays. if there is a delay in processing your order, you will be notified as soon as possible.

shipping options:

• orders will be shipped via ups ground saver, unless otherwise required. please reach out to us prior to placing your order to confirm a different shipping method.

free shipping:

• all orders placed within the united states over $40 qualify for free shipping. unfortunately, we are unable to offer free shipping for international orders at this time.

shipping address verification:

• to ensure that your order reaches you accurately and promptly, please double-check your shipping address before submitting your order. we cannot be held responsible for orders shipped to incorrect addresses. we cannot change your shipping address after the package has been shipped.

lost packages:

• in the rare event that your package is lost in transit, please contact ups directly to initiate a lost package claim. we will work with the carrier to locate your order and, if necessary, provide a replacement or refund once the carrier’s investigation is complete.

delivery times:

• delivery times vary depending on the shipping method and destination. please refer to the estimated delivery times provided by ups during the checkout process.

• we are not responsible for any delays caused by carriers, weather conditions, or other unforeseen circumstances.

international shipping:

• we currently offer shipping to select international destinations. shipping costs and delivery times for international orders may vary. please note that customs duties and taxes may apply and are the responsibility of the recipient.

order tracking:

• once your order is shipped, you will receive a shipping confirmation email containing tracking information. you can use this information to monitor the progress of your delivery.

questions and assistance:

• if you have any questions about your order, shipping options, or need assistance, please contact our customer support team. we’re here to help.

policy updates:

• this shipping policy is subject to change without prior notice. please review our shipping policy periodically for any updates.

by placing an order with xilari beauty, you agree to comply with and accept the terms outlined in this shipping policy. we aim to provide you with a smooth and enjoyable shopping experience. thank you for choosing xilari beauty!